Privacy Policy

Collins Creative Effective Date: April 1, 2026 Last Updated: April 1, 2026

Collins Creative ("we," "us," or "our") operates the website www.collinscreative.info. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or communicate with us.

By using our website or engaging our services, you agree to the practices described in this policy.

Information We Collect

Information you provide directly. When you contact us through our website, email (claire@collinscreative.info), phone, or social media, we may collect your name, email address, phone number, business name, and any other details you choose to share. If you become a client, we also collect billing and payment information necessary to process transactions.

Account and platform credentials. As part of our social media management services, clients provide access to their social media accounts and related tools (such as Dropbox, scheduling platforms, and analytics dashboards). We use this access solely to perform the services outlined in our agreements.

Information collected automatically. When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device information, pages visited, and the date and time of your visit. This data is collected through cookies, analytics tools, and similar technologies.

Social media data. When managing client accounts, we may access engagement metrics, follower demographics, and other analytics data provided by platforms such as Instagram, Facebook, LinkedIn, and TikTok. This data is used exclusively to inform strategy and reporting for the client who owns the account.

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and communicate with you about our services

  • Provide, manage, and improve our social media management and content creation services

  • Schedule, publish, and manage content on your behalf

  • Prepare performance reports, analytics summaries, and strategic recommendations

  • Process payments and manage billing

  • Improve our website and user experience

  • Comply with legal obligations

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

Service providers and tools. We use third-party platforms to deliver our services, including social media platforms (Instagram, Facebook, LinkedIn, TikTok, Pinterest, Lemon8), file-sharing tools (such as Dropbox), scheduling and content planning software, and payment processors. These providers have their own privacy policies governing how they handle your data.

Portfolio and promotional use. With your knowledge, we may feature work created for your brand in our portfolio or promotional materials, consistent with our Terms & Conditions. We will not share confidential business information in these materials.

Legal requirements. We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device that help us understand how visitors interact with our site.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

We may also use third-party analytics services (such as Google Analytics) that collect anonymized data about website traffic and visitor behavior. These services have their own privacy policies.

Third-Party Links

Our website and social media content may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party site you visit.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Client account credentials and platform access are handled with care and used only for the purposes outlined in our service agreements. We do not share client login information with unauthorized parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship, or comply with legal obligations. If our service agreement ends, we will remove access to your accounts and platforms promptly. Certain records, such as billing information, may be retained as required by law.

Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent for data processing where consent is the basis for processing

To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out.